A burst pipe doesn't wait for a callback. It calls the next plumber, and the next.
Water on the floor does not wait. A homeowner with a burst pipe is already calling the next plumber on the list, and the next, until somebody finally picks up. Whoever answers first gets the job.
An emergency call doesn't wait. It goes to whoever answers first.
A homeowner with water on the floor is not price-shopping, they're panicking. They dial down the list until someone picks up, and a missed call today is simply a lost job today.
Reach a lead in the first five minutes and you are up to 21 times more likely to qualify the lead than if you wait thirty. Most plumbers on a job site aren't calling back in five minutes. A text that fires in seconds is.
SOURCE: LEAD RESPONSE MANAGEMENT STUDY (OLDROYD ET AL., VIA INSIDESALES / MIT). THIRD-PARTY INDUSTRY RESEARCH, NOT RIDGE SOLUTIONS FIGURES.
Three things happen while you're elbow-deep in a wall.
The phone rings out
You're under a sink, in a crawlspace, driving between calls. It doesn't matter why you didn't pick up. That missed call gets caught the second it happens.
A text goes back in seconds
Not a voicemail they'll never check while water is pooling on the floor. A text, from your number, in your words, while they're still standing in it.
They reply, you book it
What's leaking, how bad, their address, all in one thread. You call back once you're out from under the sink, already knowing what you're walking into.
Text it right now. Watch it work.
This is the actual system, not a video of it. Send the word and you'll get the text back a homeowner with a burst pipe would get. That is better proof than a testimonial from someone you've never met.
Text the word DEMO to that number.
You'll get the missed-call text back in seconds, same as a real customer would.
A real Ottawa line, not a bot demo. Standard message rates apply. Reply STOP any time and we'll stop texting immediately.
Frequently asked questions
Emergency calls come at all hours, then what?
It runs at 2 AM the same as 2 PM, because burst pipes don't check the clock. It texts back the second the call rings out, day or night. What happens next is up to you: some plumbers reply to true emergencies straight away, others let the text hold the line and pick it up first thing. You decide how far it reaches into your night, not us.
I'm a one-man shop, I can't answer while I'm under a sink
That's exactly the problem this solves. You physically cannot hold a phone and a wrench at the same time. The system can. It answers the moment you can't, so the customer isn't sitting there thinking nobody's coming while you finish the job in front of you.
How does a text help if they need someone RIGHT now?
A text doesn't fix the pipe, and we won't pretend it does. What it does is buy you the twenty minutes it takes to wrap up the call you're on, instead of the homeowner hanging up and dialing the next plumber in the meantime. It can also tell them how to shut off their main so the damage stops while they wait for you.
What about the tire-kickers pricing around?
They get a text back and most go quiet, and that costs you nothing. The rare one with real water on their floor who replies is the whole point, and you caught them without having to be standing by the phone.
It's one piece. The rest of it backs it up.
Catching the call is step one. You also collect reviews after every job, keep every message in one inbox, and win back customers who went quiet.
Stop losing emergency calls to the next plumber in line.
Twenty minutes on a call. We show you the system running and tell you if it fixes your problem. If it doesn't, we say so.
Book a call